Returns & Refunds

At El Aguila Azteca, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return:

Items must be returned within 30 days of delivery.
Products must be unused, unopened, and in their original packaging.
Proof of purchase or your order number is required.
Non-Returnable Items

For food safety reasons, we cannot accept returns or exchanges on:

Opened or used food products
Perishable items
Gift cards
Clearance or final sale items
Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We'll work quickly to resolve the issue.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

We only replace items if they are damaged, defective, or shipped incorrectly.

Return Shipping

Unless the return is due to our error (damaged, defective, or incorrect item), customers are responsible for return shipping costs.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team. We're happy to assist you.